Privacy Policy

1. Management of personal data.

The Customer is informed of the regulations concerning marketing communications, the Act of 21 June 2014 on confidence in the digital economy, the Data Protection Act of 6 August 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).

2. Those responsible for collecting personal data

For Personal Data collected in connection with the creation of the User’s personal account and their use of the Website, the data controller is: SAS JOYEUX, represented by Bourson Investments, its legal representative

As the data controller for the data it collects, SAS JOYEUX undertakes to comply with the applicable legal framework. In particular, it is the Client’s responsibility to determine the purposes of its data processing, to provide its prospective and existing customers – once their consent has been obtained – with full information regarding the processing of their personal data, and to maintain a register of processing activities that accurately reflects the actual situation.
Whenever SAS JOYEUX processing of personal data, SAS JOYEUX takes all reasonable steps to ensure that Personal Data is accurate and relevant to the purposes for which it is processed SAS JOYEUX milks them.

3. Purpose of the data collected

SAS JOYEUX may process all or part of the data:

  • to enable navigation on the Website and the management and tracking of the services ordered by the user: data relating to log-in and use of the Website, billing, order history, etc.
  • to prevent and combat cybercrime (spam, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
  • to improve navigation on the Website: connection and usage data
  • to carry out optional satisfaction surveys on hotelcroixjeanclaude.com: email address
  • to carry out communication campaigns (text messages, email): telephone number, email address

SAS JOYEUX does not sell your personal data, which is therefore used only where necessary or for statistical and analytical purposes.

4. Right of access, rectification and objection

In accordance with current European regulations, users of hotelcroixjeanclaude.com have the following rights:

  • the right of access (Article 15 of the GDPR) and the right to rectification (Article 16 of the GDPR), as well as the right to have Users’ data updated and made complete; the right to have Users’ personal data restricted or erased (Article 17 of the GDPR), where such data is inaccurate, incomplete, ambiguous, out of date, or where its collection, use, disclosure or storage is prohibited
  • the right to withdraw consent at any time (Article 13(2)(c) of the GDPR)
  • the right to restrict the processing of Users’ data (Article 18 of the GDPR)
  • the right to object to the processing of Users’ data (Article 21 of the GDPR)
  • the right to data portability in respect of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 of the GDPR)
  • the right to determine what happens to their data after their death and to choose to whom hotelcroixjeanclaude.com must (or must not) disclose their data to a third party whom they have previously designated

As soon as SAS JOYEUX Upon becoming aware of a User’s death and in the absence of any instructions from them, hotelcroixjeanclaude.com undertakes to delete their data, unless its retention is necessary for evidential purposes or to comply with a legal obligation.

If the User would like to know how SAS JOYEUX If the User wishes to access their Personal Data, request that it be corrected or object to its processing, they may contact SAS JOYEUX in writing to the following address:

SAS JOYEUX – Director: Bourson Investments, Route du Pied de ville, 11 Impasse de Champ Riond, 73550 Les Allues.
In this case, the User must specify the Personal Data that they would like to SAS JOYEUX correct, update or delete, providing clear proof of identity (such as a copy of an identity card or passport).

Requests for the erasure of Personal Data shall be subject to the obligations imposed on SAS JOYEUX by law, particularly with regard to the retention or archiving of documents. Finally, Users of hotelcroixjeanclaude.com may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

5. Failure to disclose personal data

SAS JOYEUX shall not process, store or transfer the information collected about its customers to a country outside the European Union or recognised as «inadequate» by the European Commission without first informing the customer. However, SAS JOYEUX remains free to choose its technical and commercial subcontractors, provided that they offer sufficient safeguards in accordance with the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

SAS JOYEUX undertakes to take all necessary precautions to safeguard the security of the Information and, in particular, to ensure that it is not disclosed to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Client’s Information is brought to the attention of SAS JOYEUX, the Company must inform the Customer as soon as possible and notify them of the corrective measures taken. Furthermore, SAS JOYEUX does not collect any «sensitive data».

The User’s Personal Data may be processed by subsidiaries of SAS JOYEUX and subcontractors (service providers), solely for the purposes set out in this policy.

Within the limits of their respective remit and for the purposes set out above, the main individuals likely to have access to the data of Users of SAS JOYEUX are mainly our customer service staff.

6. Types of data collected

With regard to users of the website, hotelcroixjeanclaude.com, we collect the following data, which is essential for the service to function, and which will be retained for a maximum period of 3 years following the end of the contractual relationship:
Surname, first name, postal address, email address, telephone number and any other information as required.

SAS JOYEUX It also collects information that helps to improve the user experience and provide context-specific advice:
Statistics via Google Analytics

This data is retained for a maximum period of 5 years following the end of the contractual relationship.